HOUSE RULES
House Management reserves the right to remove any patron whose behaviour is deemed to be disruptive or disrespectful.
All bartenders are Smart Serve certified and reserve the right to refuse service to patrons.
Photography or videography is not permitted during live show or film screenings except by authorized personnel and/or accredited members of the press.
Media attending events are required to sign in at Box Office on arrival.
All children 13 and under MUST be accompanied by an individual 14 or older in order to attend any event at the Regent.
What are Box Office hours?
Throughout the year, our box office is open 1 hr before all showtimes.
During July and August we have special summer ours when the theatre is open 10 until 10.
Tickets to movies and live shows are available for purchase online 24/7.
How do I buy a ‘blue’ seat on the accessible terrace?
There are 24 ‘blue’ accessible seats available for purchase for all events. These seats are reserved for those with mobility limitations and must be purchased in person or by phone.
Complementary companion seating is available for those who require assistance.
Please contact the box office to reserve an accessible or companion seat, for group sales or to request specific accommodations.
Box Office: 613-476-8416 x 28 | boxoffice@theregenttheatre.org
Please note: Box office voicemail and email is only checked during box office hours.
What are the accessibility features of the theatre?
Please refer to the detailed accessibility information here.
What forms of payment do you accept?
Where do I park?
Where do I eat before a show?
Is reserved seating available?
Still have questions?
ACCESSIBILITY
- The lobby, concession, washrooms and accessible seating terraces are fully wheelchair accessible.
- Ample barrier-free space is located upon entry to the theatre in our accessible seating terrace.
- Complimentary companion seating in the accessible seating terrace is offered to those requiring accompaniment for movies and live shows.* Some exceptions may apply in circumstances where the event is a rental.
- Accessible seating on the accessible seating terraces is indicated on the seating map by a blue square. These tickets must be purchased in person or by phone.
- Guide dogs and service animals are permitted on the accessible seating terrace. If it is not readily apparent that the animal is being used because of a person’s disability the person with the disability must be prepared to show a letter from a doctor or nurse confirming that it required for reasons relating to their disability.
- Thursday afternoon films are offered with Open Captions whenever available.
- Assistive hearing devices are available on request at the box office for all movies.
- Ear plugs & booster seats are available at box office upon request.
- The front doors are equipped with an automated door opener, and both our Concession area and Box Office are barrier-free.
- A first aid kit is located behind the concession.
Customers with special requirements may wish to email in advance boxoffice@theregenttheatre.org to notify our staff of their needs.
For general admission events patrons are welcome to select or move to a seat they find most comfortable. Seating priority will always be given to those with demonstrable accessibility needs on the accessible seating terraces.
ACCESSIBILITY TERRACE
